So, I'm a regular train
user. I get four trains a day during the week, two in the morning and
then two back again in the evening. I also frequently get trains over
the weekend. There is rarely a day when I'm not on a train.
And one of the things
that bugs me is the train announcements. They are pretty much never
ending. And bear in mind that – particularly on the early trains –
people are often trying to doze or sleep. So, for example, a standard
train announcement will be:
“Good morning ladies
and gentlemen and welcome to the 0710 East Midlands Trains service
from Nottingham to London, calling at Beeston, East Midlands Parkway,
Leicester, Market Harborough, Wellingborough, Kettering, Bedford,
Luton and London St Pancras where we are due to arrive at 0920....”
Of itself I don't have
a massive problem with this bit: you need to know you are on the
correct train.
Then they go on...
“This is a peak time
service and as such off-peak and super-off-peak tickets are not valid
on this service and you will be required to purchase an upgrade
ticket. Advance tickets must state the 0710 journey time, otherwise
the ticket will be invalid and a new ticket must be purchased.
Railcards must be presented with discounted tickets otherwise the
ticket will be invalid and a new ticket must be purchased. Travel
without a valid ticket is in breach of the national conditions of
travel and will be subject to a penalty fare of either twice the cost
of the ticket or £20 whichever is the greater. An example standard
peak time ticket to London is £88.”
Bit of a niggle with
this one. If you don't know what train you are booked on or allowed
to get you probably shouldn't be getting a train; and if you still do
get a train then more fool you. And why do we need to be told what
that cost would be?
But it carries on...
“First class is
located towards the front of the train in coaches F, G and J; with
standard class in coaches A, B, C, D and E. Coach A is our quiet
coach and we would politely ask that you do not take calls in the
quiet coach and keep all electronic noise to a minimum”
If you don't know
whether you're in first class or standard, you are a dumbo. Simple. And why they have to list every bluddy carriage.
If you don't know the rules of the quiet coach, don't sit in there.
Simple. It's not as though it's going to be very quiet anyway, what
with the incessant droning of the train announcements.
“East Midlands Trains
operate an entirely non-smoking service and smoking is not permitted
anywhere. This includes all train carriages, toilets, vestibule ends,
platforms and stations.”
Now, in England smoking
hasn't been permitted for a long while on trains and platforms. I
really don't think it is necessary to tell people. You don't tell them not to poo on the seats, you don't tell them not to dismantle the luggage racks, so don't tell them not to smoke.
“Please ensure you
keep all luggage and personal items with you at all times. If you see
any suspicious item please alert a member of the train crew.”
Hmmm. I think this is
just pure common sense really and when noise-time is at a premium,
entirely unnecessary. I'm not sure what they call suspicious activity anyway. Probably pooing on the seats.
“In the interest of
safety, emergency notices have been placed in the vestibule ends at
either end of the carriage and we would kindly ask that you take a
moment of your time to read these.”
Has anyone (other than
me) actually read these? Do we really need telling about these? Has
there ever been a train crash and someone has said “We'd have been
able to get off the train and saved more people if only we'd have
known where the emergency notices are”? Really? No. Again, cut it
out. And vestibule ends? The people who know what that is have probably already sought out the emergency notices and committed it to memory.
“There are catering
facilities on board this morning with a full breakfast service for
first class passengers and a trolley passing through standard class.
We would therefore ask that you keep aisles free from luggage and use
the racks available at either end of the carriage, or use the
overhead luggage racks”
Aside from the slight
stupidity that we've only just been asked to keep all personal
belongings with us, and now we are being asked to leave them at the
luggage racks; this is just a plain courtesy request. The stupid
people who leave luggage in the aisle will long ago have stopped
listening. I have certainly never seen anyone with a bag in the aisle
suddenly go “Oh, hang on – I must move that...” But what this
also does is set you up: you know you have a catering announcement to
come at some stage.
“I am Sophie and I am
your train manager this morning. I hope you have a quiet and
comfortable journey, however if I or any of the other members of the
train team can be of any assistance this morning please do not
hesitate to ask.”
Well, I am now
thoroughly relaxed that I know the name of my train manager. If I had
needed assistance, then I would have had absolutely no idea what to
do or who to ask. And a quite and comfortable journey? Maybe I should
go and ask them to stop invading my ears with superfluous
information.
“Once again this is
the 0710 train to London St Pancras, calling at Beeston, East
Midlands Parkway, Leicester, Market Harborough, Wellingborough,
Kettering, Bedford, Luton and London St Pancras where we are due to
arrive at 0920....”
Well, this one is just
plain stupid. By now the train is about 5 minutes into the journey
and the doors are locked; so if you have made a boob and gotten on to
the wrong train it is far too late anyway.
But then she hangs up.
And we are – finally – blessed with silence. For all of a minute.
Then we get...
“Good morning ladies
and gentlemen, my name is Darren and I am your catering manager this
morning. I am delighted to announce that breakfast is now being
served for our first class passengers who can enjoy a full English
breakfast with tea or coffee and optional starter for £9.99.”
Marvellous. Why do we
need interrupting for us standard class passengers to be told exactly
how much it costs to eat in first class?
“For the benefit of
our standard class passengers we have a trolley service passing
through the train serving a variety of tea, coffee, hot chocolate,
herbal infusions, colas, waters and fruit juices, beers, wines,
spirits and mixers...”
If we have to be given
menu examples – which I wholly object to anyway as it is just noise
pollution – could we not just be told “hot and cold drinks”?
… “Cakes, biscuits,
flapjacks, a variety of sandwiches, crisps, nuts, chocolate bars and
fresh fruit...”
Excellent. So we now
have a fully itemised catalogue of the contents of the trolley.
… “Including our
tea and chocolate combo where you save 40p when you buy any hot drink
together with either a KitKat, Mars bar or a Snickers.”
Excellent. The
hard-sell. As if they weren't grinding us down enough.
“This morning on
board we also have a chef preparing hot breakfast baguettes including
either bacon and egg or sausage and egg with either brown sauce or
tomato ketchup for just £4.95. Should you require a hot breakfast
baguette, please stop our customer host as he is passing through the
train.”
Customer host? What the
hell is a customer host? And if I had any query as to what a
breakfast baguette contained – though I probably could have guessed
– I'm sure I would have had the gumption to ask whatever the
customer host is.
But, by now we've
actually gotten to Beeston, the first stop, and so get told:
“Ladies and gentlemen
the train is now approaching Beeston. Beeston is your next station
stop. If you are leaving the train here at Beeston, please ensure
that you have all luggage and personal belongings and mind the gap
between the train and platform edge. Please retain all tickets and
travel documents as barriers may be in operation here at Beeston.
Please connect at Beeston for local bus services and onward
connections to East Midlands Parkway and Loughborough. On departure
from Beeston the train will carry forward to Leicester, Market
Harborough, Wellingborough, Kettering Bedford, Luton and London St
Pancras, That's Beeston your next station stop.”
So we are told that it
is Beeston around seven times in that little bit. And again reminded
where the train is going on to.
Quite why we need to be told to take
all of our luggage and personal belongings (though I fail to see what
the difference is) I'm not entirely sure. Again – if you can't keep
your life about you, should you be using a train? And yes, we have
all sacrificed the occasional umbrella to the gods of safe travel,
but not once has that announcement prompted me to go “Oh yes, my
umbrella...” I simply forget that I have had it out. And again, if
you can't pay attention yourself to the gap between the train and the
platform, you probably deserve everything that comes to you.
They could probably cut
90-95% of the information out and let me have that quiet, comfortable
journey.